ZEVRETT LLC

Delivery, cancellations & refunds

Last updated September 8, 2026

This policy applies to Zevrett LLC’s standard Google Ads and video creative services. Your written project agreement may provide additional rights. Rights required by applicable law continue to apply.

Delivery and timing

All services are delivered remotely. Aaron confirms scope, delivery milestones, and timing with you before payment. Campaign setup depends on access to your account and your approval. The included 45-day management period begins when the approved Google Search or video campaign launches.

Video production begins after concept and script approval. Finished exports are delivered through an agreed download or shared-folder link. Your plan includes the agreed video length, aspect ratios, and revision round. No physical shipping, shipping fee, or return shipment applies.

If missing access, assets, or feedback affects timing, Aaron will discuss a revised schedule with you. If Zevrett cannot deliver an agreed part of the work, you can request a refund for that undelivered part instead of accepting a new schedule.

Cancelling before work starts

You can withdraw a brief at no charge before paying. After payment, if work has not started and no specifically approved, nonrecoverable third-party costs have been incurred, we will refund the service payment in full.

Cancelling after work starts

Email Aaron to cancel remaining work. We will stop new work once we receive the request and provide an accounting of work already performed and any nonrecoverable third-party costs you approved. Prepaid fees for work not performed will be refunded.

Any deduction must reflect work actually completed under the agreed scope and the pricing or milestone allocation agreed before payment. We will not impose a new hourly rate or an undisclosed cancellation fee after you cancel. Completed and delivered work is not refundable solely because you change your mind; incomplete, defective, or incorrectly supplied work will be reviewed against the agreed scope and applicable law.

Advertising spend and continued management

Google advertising charges are paid to Google and are separate from Zevrett’s service fees. Zevrett cannot refund charges collected by Google or another third-party platform. Their billing and refund processes apply to those charges.

Ending Zevrett’s management does not itself turn off your Google Ads campaigns. Tell Aaron if you want a campaign paused, or pause it in your own account. Confirm the pause before assuming advertising spend has stopped.

The standard plans do not renew automatically. Additional management requires a new agreement; no subscription cancellation is needed to avoid a renewal that you have not authorized.

Requesting a refund or correction

Email contact@zevrett.com with your business name, payment reference, and the work or amount in question. Do not send card numbers. We will review the scope, work performed, approvals, and payment record and explain the outcome.

Approved refunds are returned through Stripe to the original payment method where supported. We aim to initiate an agreed refund within 10 business days; your bank or payment provider controls when it appears in your account. Contact Aaron if the original payment method is unavailable. A refund request does not waive any statutory rights or cardholder dispute rights.

Questions? Contact Zevrett LLC at contact@zevrett.com.